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STORE POLICIES

PRIVACY POLICY:

Citronhead Lures will not sell your name, address, or other personal information.

SHIPPING:
Please note that orders will be processed and shipped Monday-Friday. Cut off time is 12-noon EST. Orders placed on the weekends will be processed the following Monday.  Please note: lures are generally built on demand and can take up (7) days to ship.

RETURNS:
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be  unused and in the original packaging. Once your return is received and inspected by Citronhead Lures Return Department (usually within 72 hours of receipt), your refund will be processed and applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Send product returns to:
Citronhead Lures
Attn: Returns Dept
511 Cedar St
Sault Ste. Marie, MI  49783

WARRANTY:
Citronhead Lures values its relationship with its customers and takes pride in the quality and craftsmanship of its products. Our products are warranted to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended to the original purchaser only and does not apply if damages are caused through abuse, negligence, improper repairs, modifications and alterations or if used other than the manner intended. Citronhead Lures makes no other express warranties or guarantees. Any warranties implied by law shall be limited to ninety (90) days in duration. We shall not be liable for any incidental or consequential damages. If you suspect that your  product contains a defect, you may send the product to Citronhead Lures for a warranty evaluation at any time within the first year of purchase. Damaged products covered by warranty will be repaired or replaced with an item of comparable size and style, at Citronhead Lures sole discretion. Damaged products deemed not covered by our warranty policy will be shipped back to you.